Terms of Purchase
These are the purchase terms that apply to all products available in the Ernst Hotel Supply online store.
Consumer Sales Act
For sales to individual consumers, the Swedish Consumer Sales Act and the Distance and Doorstep Sales Act always apply. See the Consumer Sales Act at www.konsumentverket.se.
If you shop on behalf of a company or use a company name on the receipt, the Swedish Commercial Sales Act applies.
Prices and Order Amounts
All factual and pricing information is provided with reservations for typographical errors and incorrect technical specifications. All prices in the Ernst Hotel Supply webshop are stated excluding VAT.
Order Confirmation
Once we have received your order, we will send you a confirmation via email to acknowledge receipt. Please save this email for future reference if you need to contact our customer service.
Order Shipment
When your order leaves our warehouse, you will receive a confirmation via email.
Delivery
Your package will be shipped using the delivery method you selected during checkout.
Delivery of Multiple Items
If you order multiple items, we will usually send them in the same shipment. However, you may receive your products in separate packages. We always choose the most suitable shipping option for each item.
Order Cancellation
We work hard to minimize delivery times, which means your order is typically processed immediately after purchase. Because of this, it may not always be possible to cancel an order once it has been placed.
Payment
All payments are made by invoice with a 30-day payment term.
Delivery Time
We ship your order within 2–5 business days from when the order is received. During extended holidays, delivery times may be longer.
Returns – Right of Withdrawal
According to the Swedish Distance Contracts Act, you as a consumer have the right to cancel your purchase within 14 days of receiving your order. You may open the package and inspect the item. The right of withdrawal does not apply if you remove protective materials from screens, cables, or cords.
The product and packaging must be intact and in sellable condition. The product must be returned in its original packaging and included protective materials. State the reason for return on the enclosed form and place the return label over the old address label on the outer packaging (do not attach it directly to the original product packaging).
Drop off the package at the same delivery agent where you received your original shipment.
Claims – Damaged Products
If you have received a damaged item, you must report the issue within 5 days of collecting your order.
To report a claim, contact our customer service at: info@ernsths.se. The damage must be documented with photos sent via email. If the packaging is also damaged, include photos of that as well. We will then determine whether the item needs to be returned or discarded.
We will email you a new return shipping label to attach to the transport packaging. The product must be well packed in its original packaging. Do not attach any labels or documents directly to the product packaging. Place the return label over the previous address label and hand the package to your local delivery agent.
Once your return has been received, we will process your refund.
Normally, refunds are issued within two weeks after we receive the return. In rare cases, it may take up to 30 days, which is the maximum time allowed by the Consumer Sales Act.
Ernst Hotel Supply also reserves the right to correct defects at our expense, for example through repair or replacement of the item.
Shipping Damage
Visible transport damage must be documented and reported immediately at the delivery point or upon home delivery. Then contact us at info@ernsths.se with images of the damage.
Hidden damage must be reported within 5 days to info@ernsths.se. Failure to follow these guidelines may result in no reimbursement for the damaged product.
Validity of Offers
Offers are valid while supplies last unless otherwise stated.
Business Purchases
If you shop through a company or include a company name on the receipt, the Swedish Commercial Sales Act applies.
Contact
We respond to all order-related inquiries within 48 hours on weekdays. Contact us via email at: info@ernsths.se. Our phone support is available Monday–Friday, 08:00–16:00 (excluding holidays and red days).
Disputes
Ernst Hotel Supply adheres to the recommendations of the Swedish National Board for Consumer Disputes (ARN) in the event of a dispute.
Force Majeure
Ernst Hotel Supply is not liable for failure to fulfill obligations under these terms due to circumstances beyond our control, including but not limited to: government action or inaction, changes in law, labor conflicts, blockades, fire, flooding, sabotage, or major accidents.
Force majeure also includes government decisions that negatively impact the market or product, such as sales bans, warnings, or abnormal market declines.
If you have further questions not answered in these terms, feel free to contact us. We are happy to update our terms to ensure you feel secure shopping with Ernst Hotel Supply.